Operations redesign and bespoke software · Adelaide · Christchurch · Auckland
Find out where your hours and your margin actually go. Then decide what to build.
CyberCraft runs two things under one roof. A fixed-price redesign practice maps how your work really flows and puts a dollar figure on every friction point. A build team turns the fixes worth building into software you own outright.
The practice is willing to tell you the answer is to build nothing, because it earns its living either way.
Something is wrong and I cannot name it
Start with the redesign
Two weeks, one process end to end, $7,500 fixed. You get a map of how the work actually runs, a dollar figure on every friction point, and a verdict on each one: change the process, buy something, build something small, or leave it alone.
The Redesign Sprint →I already know what is costing me
Start with the build
A fixed price agreed before work starts, from $5,000 for a single-workflow tool. You see it running on your own data before the balance moves, and you own the code, the data and the infrastructure at the end.
What we build →Both doors reach the same team, and neither one commits you to the other.
Sound familiar?
Owners arrive here in one of two states
Some can finish the sentence "the thing that is killing us is". Some know the business is leaking and cannot say where. The first three below have a product answer. The last three need the diagnosis first.
It takes us two days to get a quote back, and by then the client has gone with someone else.A quoting tool, from $5,000
One spreadsheet runs the whole operation and everybody is frightened of it.Get off the spreadsheet, from $5,000
The same job gets keyed three times, into the CRM, into Xero and into the sheet.Stop the double-handling, $15,000
We pay for nine subscriptions and still run the business on spreadsheets.Start with the Redesign Sprint, $7,500
Something is bleeding money every month and I could not tell you which part of the business it is.Start with the Redesign Sprint, $7,500
Everyone keeps telling me to do something with AI, and nobody can tell me what.Start with the Redesign Sprint, $7,500
The practice
Two ways in, priced on what they cost to deliver
The redesign work is a business in its own right. It carries its own price, its own hour caps and its own margin, which is what makes it able to tell you honestly that the answer is to spend nothing.
Redesign Sprint
One process end to end, around thirty capped senior hours, and a verdict sheet for every fix we find. Suits firms from roughly twenty people upwards.
How the two weeks run →Operations Redesign
Three to five processes, sixty to eighty senior hours, plus the cross-process synthesis a single-process sprint cannot do. Built for firms of fifty staff and up.
What the wider engagement covers →Thirty hours of senior time at $250 an hour is $7,500.
That is the whole of the sprint price, and we would rather show you the arithmetic than ask you to trust a number. AI does the transcript analysis, the measurement and the first draft of the redesign, which is what lets the senior hours go on judgement instead of typing.
Cheaper diagnostics exist in this market at four and five thousand dollars. They are either staffed by juniors, or they are priced as bait for the build pitch that follows and never have to cover their own costs. One avoided bad build pays for eight of these.
The bit that makes it believable
How the two sides share one roof
A firm that sells advice and also sells builds has an obvious problem. The advice is worth nothing if everybody knows how it is going to end. So we drew the line and then wrote it down.
The redesign practice never pitches a build inside the sprint
Every option on a verdict sheet is costed from the prices published on this site, at the same figure a stranger would pay. The scoped build brief is written so that any competent developer could quote from it, and the client is told exactly that when it is handed over.
Each side has to earn its own living
The sprint is priced on what it costs to deliver, which is why the arithmetic is printed on the page above. It is not a discounted front end whose real job is to sell you something behind it, and that is why the practice can afford to conclude that the right answer is to build nothing.
The build side
Software worth owning, once you know what is worth building
Most clients begin with one small tool that wins back their hours, and grow into systems their own customers order, book and pay through. Every price is fixed before we start, every stage is a stopping point, and you own the code, the data and the infrastructure from day one.
The catalogue is on the site with the prices beside it, because that is what makes the verdict sheets honest. A recommendation costed against a published price is checkable. A recommendation costed against a number we invent for the occasion is not.
There is no proof section on this site, and that is on purpose
A heading that says "Our clients" above three grey rectangles advertises an absence. It is worse than no heading at all. The moment there is one nameable client with a number they have agreed in writing to publish, a proof section goes in on the home page above the practice, and it will be the strongest thing here. Until then the site does not pretend.